Shipping Policy
Orders are generally dispatched from our warehouse located in Victoria the next working day after full payment is received.
Clever House ships mainly with 2 couriers – Australia Post and Startrack, to provide the best delivery option for you with the most reasonable price and quickest service.
Couriers other than Australia Post do not deliver to the post office (P.O. box, Parcel Locker and Parcel Collect addresses). If you have provided us with an undeliverable address or other incorrect information, your parcel will not be dispatched until you have updated us with the accurate information.
Pick-up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all orders efficiently.
TRACK YOUR PARCEL
Once your order has been dispatched, you will be provided with tracking details for tracking your parcel through the following websites:
The estimated standard delivery time frames are:
- For customers in VIC, approximately 3-5 business days
- For customers in NSW, SA and ACT, approximately 4-6 business days
- For customers in QLD, NT, WA and TAS, approximately 7 business days
These time frames are for reference only. Delivery may take longer than expected due to various reasons, such as peak sale promotion and holiday periods. If you do not receive your item within 10 business days, please contact our customer service team.
*Note: While we strive to deliver in a timely manner, COVID-19 disruptions may still cause delays. we appreciate your patience.
PLEASE NOTE:
- Delivery time only starts after customers’ payments have been cleared, and the order has been dispatched from our warehouse (usually 1 business day after receipt of cleared payment).
- We are unable to guarantee delivery on any specific dates or times, as our delivery partners would also be unable to guarantee such deliveries.
UNDELIVERABLE PACKAGES
In the unlikely event that your parcel is returned to us, our customer service team will contact you via email.
INACCURATE ADDRESS
Most undelivered parcels cannot be delivered due to the incorrect address being provided to us. Therefore, please check your address carefully when placing your order. A re-delivery fee will be charged if the parcel is re-sent to you. Depending on circumstances, the customer may need to bear the cost.
UNSUCCESSFUL DELIVERY ATTEMPT
If no one is home to receive the delivery, the courier will leave a missed delivery or calling card with further details on how to get your parcel. When the courier is Australia Post, the parcel will be sent to a nearby post office from where you must collect it within 10 business days. With other couriers, you may be able to arrange re-delivery or pick-up at a depot or collection point. Re-delivery may require a fee.
REJECTED BY RECEIVER
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel must be re-sent.